Cancellation & Refund Policy

Cancellation Policy

Notice Period:

If you provide notice of cancellation at least 2-hours before your scheduled class, you will be eligible for a class credit.

Cancellations made within 2-hours of the scheduled class will not be eligible for a class credit or refund of the class fee.

Cancellation Process

To cancel your class, you can cancel your booking in the Momence app, or notify us via email as soon as possible. In your cancellation request, please provide your name, class date and time, and the reason for cancellation. Cancellations will be considered valid only upon receipt of confirmation from us.

Refund Policy

Grounds for Refunds:

If you cancel your class within the eligible period and are entitled to a class credit, this will be automatically added to your Momence account.

If you cancel your class within the eligible period and are entitled to a refund, we will process the refund within 5 business days.

Refunds will be issued using the original payment method unless otherwise agreed upon.

Refunds may be offered based on the following conditions:

If a cancellation is made within the designated notice period, a class credit or full refund may be granted.

If a cancellation is made outside the designated notice period, no refund will be provided.

Refunds may be subject to administrative fees or non-refundable deposit deductions.

If we cancel a session, a full refund will be provided.

Rescheduling

Notice Period:

Clients may be allowed to reschedule their classes within a certain timeframe without incurring additional fees. The rescheduled appointment must be within 1 week from the original class date for individual classes, and 2 months for classes within a monthly membership. Rescheduling requests made outside the specified timeframe may be subject to the cancellation policy.

Exceptions:

In case of emergencies, illness, or other unforeseen circumstances, exceptions to the rescheduling policy may be considered. Clients are encouraged to communicate any exceptional circumstances directly with us for review and possible resolution.

Communication

Acknowledgement:

Clients are responsible for reviewing and acknowledging the cancellation and refund policy before booking a session.

Fair and Reasonable:

We believe that the 2-hour notice period provides a fair and reasonable opportunity for us to fill the cancelled appointment slot.

By enforcing this cancellation and refund policy, we aim to ensure fairness to both our clients and our instructors.

We understand that emergencies and exceptional circumstances may occur, and we will assess such cases on an individual basis.

Policy Updates:

We reserve the right to modify or update this cancellation and refund policy at any time without prior notice.

It is your responsibility to review this policy periodically. Continued use of our services after any modifications constitutes acceptance of the updated policy.